When McKinsey Comes to Town: The Hidden Influence of the World's Most Powerful Consulting Firm by Bogdanich

Unmasking McKinsey: A Revealing Insight

Unveiling McKinsey's Controversial Practices

'When McKinsey Comes to Town' vividly uncovers the shadowy dealings of globally renowned consulting firm, McKinsey & Company. It unflinchingly illumines McKinsey's questionable practices and cringe-worthy involvements in a variety of industries.

The Perpetuation of Wealth Disparity

This comprehensive deep dive reveals how McKinsey has further deepened wealth inequality while tactfully swaying government policies to align with their agenda.

Unethical Engagements in Diverse Industries

From having dubious ties with Immigration and Customs Enforcement (ICE) to hobnobbing with China's government, the brazen influence of McKinsey in various sectors is profoundly unsettling. There is a concerning portfolio featuring support for the tobacco and vaping industries, and tragically, a contribution to the opioid disaster.

Recognizing the Creators Behind The Book

The Nudge Behind the Investigation

One can't overlook the influential role played by The New York Times' executive editor, Dean Baquet. His suggestion sparked interest, causing a mirror to be held up to the operations of McKinsey, a corporate giant.

Support from The New York Times Team

The groundwork and actual reporting was aided largely by the editors and lawyers from The New York Times. With their commendable contribution, a well-rounded investigation into McKinsey was made possible.

Rewriting the Investigation into a Compelling Tale

The transformation of this resultant probe into a striking narrative was the brainchild of Alexandra Machinist and Amelia Atlas, two farsighted literary agents. They connected the writers with William Thomas, a publisher from Doubleday, entrusting him with the vital task.

Consulting Aftermath - The McKinsey Effect

The Downfall of U.S. Steel

Equipped with an aim to revamp the waning fortunes of U.S. Steel, McKinsey & Company, a consulting powerhouse, was on board. However, instead of improvement, their cost-cutting strategies spurred safety concerns alongside widespread layoffs and demotions. Disturbingly, this prioritization of frugality over safety allegedly even culminated in worker fatalities, primarily due to neglect in maintenance practices. Yet in the face of these deleterious outcomes, U.S. Steel chose to continue its costly reliance on McKinsey.

Disneyland's Tarnished Reputation

Arguably an emblem of safety and amusement, Disneyland too engaged McKinsey to refine its operations while boosting profits. Yet, mirroring the U.S. Steel disaster, McKinsey’s cost-cutting and reduced maintenance advisories ended in safety lapses, visitor accidents, and indeed, fatalities. These unfortunate incidents seriously marred Disneyland's reputation and significantly eroded visitors' trust, which had been its most valuable proposition. It manifested the dark side of squeezing costs at the expense of safety standards.

Missing Accountability for the Unforeseen Consequences

In both heartbreaking instances, the omnipresent resistance to penalize McKinsey stands out. Even with the damning aftermath of their recommendations, there was no legal retribution nor did any government body implicate McKinsey for any wrongdoing. Apparently, the perception of McKinsey merely 'advising' not instructing, allowed the firm to skirt public fault for the lamentable repercussions that trailed their cost-slashing proposals.

Dissecting McKinsey's Influence and Ethics

The Shrouded Influence of McKinsey



Offering a tantalizing blend of wealth, influence, and social impact, McKinsey & Company is a magnet for ambitious college graduates. Its consulting expertise encompasses a wide range of industries and government agencies, implicitly shaping society's direction. Nevertheless, the firm's operations often remain shrouded in silence, making it difficult for the public to discern its exact impact on sectors like healthcare and education.


This wall of silence also contributes to its allure among potential recruits. But in the background, a different narrative is brewing, putting its commitment to ethical accountability under the microscope.


McKinsey's Ethical Paradox



Ironically, a primary drawcard for recruits might also be McKinsey's main issue: its pledge to go above and beyond for clients. While this aligns with standard business practice, it can also lead to questionable consultancy decisions. A prime example is the firm's advisory role in pushing opioid sales — a damaging blow to its reputation and a clear ethical divide.


The firm is now at a crossroads, faced with the challenge of addressing such controversies while upholding its esteemed principles.

McKinsey's Role in Worsening Inequality

Tracing the Income Disparity

Presenting a deep dive into the origins of income and wealth divergence in America, the focus narrows in on McKinsey's role in intensifying the problem. As readers, we learn of the post-war hunger for stability in America, countered by a glaring disparity that was rapidly growing between CEO and employee wages, a phenomenon unearthed by a significant study conducted by McKinsey for General Motors.

McKinsey's Indifference to Employees

This book highlights McKinsey's indifference towards workers, focusing primarily on executive compensation. This indifference has played a part in exacerbating the problem, leading to financial instability and job insecurity. Case in point: Walmart, under McKinsey's guidance, set an example of low wages for its employees, contributing to their economic hardship.

Broken Promises of Job Creation

The narrative also points to AT&T's empty promise of job creation and bonus distribution in the wake of the Trump tax cut, a promise that never materialised. Instead, jobs were slashed at an alarming rate. This unmet expectation illustrates the fallout of McKinsey's role in advice and consultancy, painting vividly the broad strokes of inequality faced by workers today.

McKinsey's Intricate Links with Government and Health-Care

A Pro Bono Strategy disguised

McKinsey is known to offer pro bono services like state government reform in Illinois, which supposedly aimed at reducing poverty. Surprisingly, the welfare caseload decreased by 22 percent. The catch, however, was that the pro bono service was a well-calculated move that allowed the firm to gain inside knowledge. Ultimately, this helped them secure profitable contracts with the state.

Unfair Advantages and Conflict of Interest

Critics argue McKinsey leveraged its relationships with vital government officials to secure contracts without competition. Concerns about conflicts of interest were raised when lucrative contracts were awarded to companies linked to McKinsey. This unclear, non-transparent process of awarding contracts impelled critics to question the firm's motives and practices.

Health-Care Ties: Profit over Patients

McKinsey's ties run deep within the health-care industry, as noted in their work with pharmaceuticals and government regulators. The firm has landed contracts worth billions, contributing to its successful business model. However, this success has also come under scrutiny due to their high fees and the uncertainty of their results. Despite presenting itself as an advocate for health-care reform, the firm is faulted for primarily focusing on profits over patient health.

McKinsey's Troubled Dealings with ICE

Moral Unrest at McKinsey

Think about how McKinsey, a renowned consulting firm, faced criticism and internal tension after it was reported to have recommended Immigration and Customs Enforcement (ICE) to make controversial cost cuts. These cuts supposedly encompassed areas such as supervision, as well as food and medical care for detainees, raising serious ethical questions.

Public Exposure Sparks Controversy

An article, published later, brought these recommendations to light, further fanning the flames of dissent and provoking more criticism against McKinsey, both internally and externally. The company found itself in a difficult position, needing to defend its actions that focused primarily on administrative and organizational issues with ICE.

Employee Backlash and Standing for Ethics

In the aftermath, there was significant backlash from employees, alumni, and public personas, all condemning McKinsey's involvement. The case of an employee, Scott Elfenbein, was notable, as he openly criticized the firm's dealings with ICE, encouraging a company-wide apology and a halt to such controversial projects.

Reconciliation and Future Ethical Implications

Elfenbein's stand resonated amongst employees, leading to widespread support and agreement. Eventually, McKinsey's partner, Tony D'Emidio, acknowledged the criticism and the pain caused, attempting to defend the project's impact and calling for reconciliation within the firm. Still, the case has left lingering questions about McKinsey's values and the ethical implications of its engagements with government agencies.

Navigating McKinsey's Complex Ties with China

Navigating McKinsey's Complex Ties

In an intriguing exploration, McKinsey's intricate involvement with China gets under the spotlight, particularly with regards to state-owned companies and governmental operations. Notably, McKinsey consults for 26 central enterprises inscribed by China, where it has significantly influenced strategic directions, such as that of the China Communications Construction Company (CCCC).

Influence Amidst Controversy

An undeniable point of contention arises from McKinsey's parallel ties with the US, with their services to the Chinese state-owned companies potentially clashing with the interests of clients back home. This ripple effect of its operations can even be felt in the strategic balance of power in the Pacific Ocean. Meanwhile, McKinsey also has substantial influence in the US Defense Department, bringing about cost reduction measures in the US Army, among other roles.

Dual Influence that Sparks Criticism

Despite the potential for conflicting interests, McKinsey's footprint in China has been expanding since the 1990s. Benefitting from foreign investments and economic reforms, McKinsey's consultants have driven growth, restructuring, and competition among China's companies aiming for a more open market. McKinsey's deep involvement has not only infused it with prestige but also positioned it as a go-to consulting firm in China. Even its promotion of controversial policies like the Belt and Road Initiative and the Made in China 2025 find root amidst the firm's calculated expansion in the region.

Questionable Ethical Stances

However, with great influence comes great scrutiny. Some of the firm's decisions have raised red flags about the company's ethical compass. Notably, McKinsey's decision to host a corporate retreat near detainment camps holding ethnic Uyghur Muslims has drawn severe criticism globally. This incident casts a long shadow over the company's overall presence and practices in China.

Unveiling McKinsey's Tobacco Ties

McKinsey's Clandestine Tobacco Affiliation

In a surprising reveal, the content unveils McKinsey and Company's longstanding, clandestine ties to the tobacco industry. Despite the well-known health hazards linked to smoking, McKinsey unabashedly endowed large tobacco conglomerates with strategic advice and marketing guidelines over several decades.

The Manipulative Game of Nicotine

More shocking are the findings that these tobacco companies adjusted nicotine levels in their products, ensuring that consumers stayed hooked to their cigarettes—a manipulative game planned with McKinsey's counsel.

The Hidden Partnerships

The firm's shady associations, however, were kept under wraps, cautious of potential reputation damage amid growing public awareness of smoking's health implications.

Influence Over Regulatory Bodies

McKinsey's influence extends to shaping the regulatory environment too. Their involvement in the FDA's regulation failure of vaping commodities, including those of its client, Juul, is a glaring example of their unchecked impact.

The Opioid Epidemic: Big Pharma's Dark Side Unveiled

The Consulting Firm That Boosted Opioid Sales

Global consulting firm, McKinsey, notably shaped the sales tactics of numerous pharmaceutical companies, particularly Purdue Pharma. Their sharp critique of previous sales models pushed these companies toward a more data-driven approach, primarily focusing on physicians with high opioid prescription rates.

A Lucrative Deal Blemishes McKinsey's Reputation

Purdue Pharma, creators of OxyContin, ended up as one of McKinsey's clients, handing over a hefty sum of $83.7 million for market guidance. OxyContin, notoriously responsible for an opioid crisis, was falsely promoted as non-addictive, leading to a widespread addiction and rise in opioid-related fatalities. The result? McKinsey was held legally accountable, being hit with settlements and a monumental blow to their reputation.

McKinsey's Unseen Impacts On Public Health

An overview also reveals McKinsey's influence on other opioid manufacturers like Johnson & Johnson, further augmenting the opioid crisis. Their recommendations, such as increasing opioid sales and revving up promotional efforts with high-prescribing doctors, allowed the opioid crisis to flourish. It brought McKinsey under the radar of regulators, raising questions about conflicts of interest and integrity within the industry.

McKinsey: Climate Commitment versus Coal Interest

An Opportunity Hidden in Elite Gatherings

In the glamorous circles of Aspen and Davos, renowned consulting firm McKinsey found the perfect platforms to showcase their expertise and meet future clients. It's like turning a coal mine into a diamond, where the primary resource isn't fossil fuel, but the galaxy of influential attendees.

The Double-edged Sword of Public Commitments

Critics, however, were quick to point out the apparent contradictions in McKinsey's actions. Despite their vocal commitment to addressing climate change, the firm's association with oil and coal companies painted a different picture. This attracted pointed allegations of hypocrisy, tarnishing their sterling reputation.

A Rallying Call from Within

The most compelling critics of McKinsey came from within the company. Erik Edstrom, a former consultant, publicly questioned the firm's sincerity in tackling climate change. This critique led to an impassioned open letter from junior and mid-level consultants, questioning the moral compass of an organization willing to work with polluters.

McKinsey's Role in the Financial Landscape

The Power of Securitization

McKinsey, the reputable consulting firm, played a significant role in the financial crisis by endorsing the securitization of credit. Esteemed figures like Mayor Michael Bloomberg and Senator Chuck Schumer relied on a study championed by McKinsey to push for lesser government control over Wall Street. The firm cautioned excessive regulation could undermine New York City's position as the global financial hub and spur the shifting of skills and resources to Europe.

The Track Record of McKinsey

McKinsey’s deep-seated relationship with the banking world saw it playing an influential role in advancing credit securitization. Passing loans and risks onto investors became a possibility with securitization; however, this resulted in a decline in lending standards. Despite severe criticism of their role in this area, notably from people like Paul Volcker, McKinsey continues to advocate its actions and finds benefit in securitization when properly regulated.

Effects on Society

Securitization became a root cause of the financial crisis affecting everyday Americans through job losses, foreclosures, and an all-around downturn in economic vibrancy. McKinsey, unapologetic about its involvement, continues to defend its work despite the widespread criticism. With examples such as the infamous Enron scandal and the collapse of Continental Illinois underscoring the dire effects of mismanaged securitization, it's clear that less tangible structures of wealth can hold significant real-world consequences.

Revamping Claims Processing: An Allstate Case Study

Striking Gold with McKinsey's Advice

Allstate, the renowned insurance industry player, scored big following guidance given by McKinsey, a top-tier management consulting firm. A strategy was suggested to solve the problem of money-draining compensation payouts - keep 90% of claims small, swift, and inexpensive, while strategically fighting the remaining 10% with powerful legal backing.

Turn of Events for Allstate

The McKinsey-formulated strategy generated remarkable results - payouts for compensation dropped dramatically. Initially deemed confidential, the McKinsey proposal slides were publicly disclosed after hefty legal battles. This systemic shift turned out to be a jackpot, triggering a hike in profits and share prices for Allstate, with claimants receiving dwindled payouts.

Follow the Leader

After witnessing the upswing in Allstate's fortunes, other insurance companies wasted no time in implementing similar cost-saving measures. Significant financial benefits were reaped by Allstate executives and shareholders due to the decline in payouts. The profits of the insurance companies zoomed due to the exploitation of legal processes to dissuade policyholders from seeking legal help.

A Mixed Bag

However, the adoption of such settling claims tactics has its own set of critics. Companies like Allstate have been blasted for their stinginess in compensation offers and for rejecting lawful claims. Nevertheless, there's no denying that McKinsey's contribution has fundamentally transformed claim settlement procedures, racking up profitability for insurers.

The Intersection of Enron, Astros and McKinsey

Field of Dreams and Deceptions

In the 11th section of his book, Bogdanich examines the interesting intersection of Enron and the Houston Astros—the celebrated stadium of Enron Field being the most visible symbol of their alliance. These two iconic entities, representing the verve of Houston, enjoyed a dazzling rise only to plummet into disgrace.

McKinsey's Hand in Games and Gains

Brawn and brains collided in both ventures as McKinsey & Company consultants played pivotal roles. While they skilfully cast the blueprint for Enron's financial strategy, they also encouraged the Astros to integrate analytics—a move that painted both the pitch and the power board with a different shade of strategic play.

Analytics - A Double-edged Sword?

Analytics, while aiding the Astros to heighten their game, also ushered in a dark era exposed by their scandalous cheating episode. This showed the other side of technology's coin, questioning its unchecked use in what once was a 'man's game'. It serves as a powerful reminder of how insights and integrity need to walk hand in glove in any playing field.

Misadventures in South Africa: A Look at McKinsey's Dubious Deals

Charismatic Consultant’s Rapid Rise

In a gripping tale of rapid professional success, McKinsey consultant Vikas Sagar takes Johannesburg by storm. His athletic prowess and energetic personality woo clients, propelling his ascent within the firm.

Abundant Wealth and Extravagance

With South Africa presenting as a goldmine for McKinsey, abundant wealth fuels ostentatious displays of luxury. Extravagant office spaces, luxurious parties, and flashy cars become emblematic of McKinsey’s Johannesburg operations.

Difficult Deals and Controversy

But, things take a turn with increased corruption and violence within the African National Congress. McKinsey, alongside other Western companies, finds itself ensnared in schemes of corruption. Business dealings with state-owned enterprises Transnet and Eskom present challenges and controversies.

Unsettling Ethical Questions

Amidst allegations of bribery, inflated fees, and questionable subcontractor partnerships, McKinsey's integrity comes under scrutiny. Lack of oversight and due diligence exposes the firm to damaging accusations, sparking relentless criticism from regulators, the media, and advocacy groups.

Aftermath of a Debacle

In response, McKinsey is forced to make amends through apologies, refunds, and governance overhauls. As the South African government and public demand greater accountability, the firm's reputation hangs in the balance, with stricter regulations and ongoing investigations looming.

The McKinsey-Saudi Arabia Connection

Saudi's Transition and McKinsey's Significance

In the heyday of the 1970s, Saudi Arabia was burgeoning economically, thirsting for international know-how to manifest its new cities and industries. The McKinsey consultant, Sandy Apgar, became instrumental in this process, guiding the state-owned Aramco and soothing Saudi's transition towards a contemporary urban economy.

A Strategic Office and Intertwined Entities

In 1996, McKinsey, seizing the moment, stationed an office in Dubai for better access to Saudi. Winning significant government contracts, they began steering Aramco through a restructuring phase. Their work with the Saudi government became inseparable, to the point that the Planning Ministry earned the alias - 'The Ministry of McKinsey.'

An Ethical Dilemma and Rising Influence

Much as significant ethical dilemmas arose regarding working with the autocratic Saudi regime, McKinsey stood unfazed, its consultants justified their association as necessary for preventing a countrywide collapse. This crucial role grew more prominent with the emergence of Mohammed bin Salman (MBS) and the commencement of his ambitious national transformation plans.

Influence Amplified and Weaponized Sentiment Analysis

McKinsey's deep-seated association was further exposed through the acquisition of a well-networked Saudi consulting firm, Elixir, in 2017. Their influence burgeoned consequently, especially through their sentiment analysis work aimed at curbing unrest. This tool, ironically, was later weaponized as the government targeted notable critics.

Controversy Strikes and New Rules Emerge

The killing of Jamal Khashoggi, a journalist, ripped open the controversy surrounding McKinsey's work in Saudi. They tried distancing themselves but couldn't dodge the criticism. Despite the scandal, McKinsey persisted in Saudi and other similar regimes, compelling it to introduce new rules for client-selection in response to the intensified scrutiny of its operations.

The McKinsey Effect: Steering the NHS's Evolution

The Rise of a Free Health System

Picture 1948, a significant year for Britain, as the country ushered in a revolutionary healthcare concept – the National Health Service (NHS). This change echoed society's cry for justice, providing free medical treatment to all inhabitants. The NHS became an emblem of equity and fairness in Britain.

McKinsey’s British Invasion

Fast forwarding to the 1950s, when McKinsey & Co., an American management consultancy, mushroomed in Britain. Their expert advice didn't stay veiled for long, becoming the go-to consultants for major companies and governmental bodies alike.

McKinsey’s Prowess Extends to the NHS

In the 1970s, McKinsey’s influence seeped into the NHS, assisting in a complete overhaul of the healthcare system. This crucial partnership increased during the Thatcher era, aligning with the privatisation drive in various industries, which McKinsey was a part of.

NHS Transforms Under Labour Rule

The sweeping changes didn't cease there. The reign of Blair’s Labour government saw McKinsey playing a pivotal role in monumental hospital restructuring. The consultancy’s sustained involvement with the NHS did not go unnoticed, and carried on under the Conservative government, shaping critical cost-saving measures.

Increased Privatisation and McKinsey’s Prolific Impact

The 2012 Health and Social Care Act was another key moment, introducing more competition in the NHS, amplifying the role of private companies. McKinsey was at the helm, guiding doctors’ groups in managing newfound budgetary responsibilities; thereby further entrenching the firm's presence in the NHS.

The COVID-19 Era and its Challenges

As the NHS battled the intricacies of delivering efficient care alongside the rise in privatisation, it was not without obstacles. The COVID-19 pandemic revealed the cracks in the system, particularly the inadequacies of the privatized test-and-trace protocol. This raised eyebrows and unleashed criticism of the government's heavy dependence on private entities.

McKinsey’s Influence Unveiled

In essence, McKinsey's vast influence in shaping and implementing critical changes to the NHS has impacted Britain's iconic health system. Their strong involvement, especially during the era of increasing privatisation, has stirred controversies and raised questions on the direction of free healthcare in Britain.

Unlocking McKinsey's Veil of Secrecy

Behind McKinsey's Mysteriousness

Resembling a high-security vault, McKinsey & Company's secretive culture creates a conundrum for writers curious about its inner workings. Its consultants are proficient secret-keepers, sworn to silence over clients' details and advice given, a commitment that far outlives their tenure. Despite this obscurity, the firm is no puppeteer working in the shadows but exerts stark influence on the globe's most important corporations and government bodies.

Tales from the Trenches

The veil does lift, however, and thanks to almost one hundred brave current and ex-employees who dared to voice their disillusionment and concerns. Their experiences form the backbone of the book, shining light on the chasm between the firm's lofty stated values and its on-ground realities.

When Transparency Threatens

Amplifying the intrigue, access to McKinsey's guarded treasure - information about clients and invoicing - was obtained. The findings were alarming, indicating possible conflicts of interest. These conflicts were primarily due to the firm's willingness to juggle competing clients with clashing interests - a risk Bain & Company, their competitor, staunchly shuns.

Laissez-Faire: A Double-Edged Sword

McKinsey posits its commitment to usher in positive change as paramount. But the relaxed management style it employs might be its undoing, inadvertently encouraging consultants to foster damaging practices and striking deals with dubious clients. Despite McKinsey's lofty intentions, a former consultant believes they must find a way to balance their aspirational good with minimized harm.

Understand McKinsey's Global Influence and Controversy

Global Consulting Giant's Pervasiveness

As the world's largest and most profitable consulting firm, McKinsey & Company's influence has extended across industries spanning from healthcare to steel mills. With their alumni network seeding top executive positions, McKinsey's stature is only further enhanced. However, this global presence has also led to scrutiny over their practices and accusations of playing a role in some deeply controversial issues.

Facing Criticism Head On

McKinsey's consultancy footprint is not without its blemishes. Despite their steady reputation, the firm has found itself embroiled in scandals related to improper pricing, contract manipulations, alleged conflicts of interest and controversial initiatives in different industries. The moral compass of McKinsey is oftentimes called into question due to their involvement in tobacco marketing, the opioid crisis and controversial government projects.

Questionable Climate Concerns

Even as McKinsey advocates for companies to reduce emissions and promote sustainability, they continue to provide consultation to fossil fuel companies, advising on increasing carbon emissions and allegedly concealing environmental damage. This contradictory approach has been met with plenty of criticism. Further, their work with state-owned companies, particularly those accused of corruption and human rights abuses has only fueled the fires of controversy

Casting a Global Shadow

From controversial initiatives in Saudi Arabia and South Africa to shaping healthcare policies in the UK, McKinsey's practices have left an indelible mark – often spotting shades of grey. With lawsuits filed against them and accusations of unethical practices, the firm has seen its share of negative publicity. However, its impact and influence on government policies and on industries worldwide is undeniable, warranting the attention and scrutiny it garners.

McKinsey: A Closer Look at Controversies

McKinsey's South African Detour

Renowned consulting firm, McKinsey, found itself swamped in a tempest due to its controversial engagement in South Africa. Significant backlash followed, leading to internal voices raising concerns and sparking several investigations. McKinsey refuted the blame widely, attributing the debacle to a few rogue elements and asserted taking on board critical lessons to prevent recurrence.

McKinsey and Purdue: A Questionable Alliance

Another controversy that drew McKinsey into the limelight was its collaboration with Purdue Pharma, specifically linked to the promotion of OxyContin's sales. Legal proceedings revealed internal strategies devised to amplify the sales of the addictive painkiller, sparking public outcry.

Treading the Thin Line: McKinsey's Relationships and Interests

McKinsey's influential connections with myriad entities including tobacco companies, healthcare conglomerates, and even governments have come under the microscope for potential conflict of interests. A peek into internal records unveiled the vast expanse of McKinsey's consulting empire and their heavyweight clientele, featuring American healthcare organizations and government agencies.

Under Scrutiny: McKinsey's Confidentiality and Conflicts

Questions surround the consulting firm regarding its principles on confidentiality and handling potential conflicts of interest. Despite the allegations, McKinsey maintains its stance on denying several claims, highlighting their deliberate efforts to skirt similar future controversies.

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